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System Administration (OS/ Server) - Monthly is a managed service provided by SimplerCloud to manage customer’s server operations on the OS (operating system) level on a monthly basis.
Included in the service:
- Monthly-based system administrator for OS
- Troubleshooting of OS-related issues
- Operating system monitoring and troubleshooting
- Installation of latest OS patches
- Up to 3 man-hours per month, any additional hour is chargeable at US$50 / hour
Not included in the service:
- Application level troubleshooting such as email, website troubleshooting.
- OS hardening, this is available via the System Admin - OS Patching and Hardening service.
- Closing down/opening up certain ports, this is available through managed firewall service (host-based).
Requirements:
- SimplerCloud engineers will need root/administrator access to customer’s servelet.
- The service is only applicable for servelets hosted in SimplerCloud’s cloud infrastructure.
Disclaimer:
- Depends on the applications running on the customer’s servelet, some OS patches installation might cause applications to stop working.
Fee: $80 (monthly)
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