SimplerCloud Pte Ltd

Note: This service is only applicable for supported operating systems in which the latest OpenSSH patch is already out. Please check with us first by opening a ticket before ordering this service.

- Applies to SimplerCloud Linux servelets only

- One-time fix for Linux: OpenSSH regreSSHion Vulnerability

- $30 applies per servelet or server

- Please provide the following information in your order comments

Hostname:

IP Address:

OS Template:

If you have multiple servers, please submit one order per server.  If you have more than 3 servers, please contact us for a custom quote.

Requirements:

- SimplerCloud engineers will need root/administrator access to customer’s servelets

- The service is only applicable for servelets hosted in SimplerCloud’s cloud infrastructure.

- When submitting the order, please provide us with this information:

Hostname:

IP Address:

OS Template:

Disclaimer:

- Depending on the applications running on the customer’s servelet, some patching and tasks might cause applications to stop working. Customers should verify and ensure their applications are running after the fix is applied.
- Applying this fix is NOT a guarantee that your servelet will be 100% secure and will be free of hacking incidents.

Covers one or all of the following services per RapidSSL or RapidSSL Wildcard order

• Generate CSR
• Install SSL
• Redirect http:// to the https
• More about RapidSSL, RapidSSL Wildcard and Installation service details

Please provide your servelet details in the fields below.

Service begins within 24-48 working hours of receiving your order, but if the requested information is not provided clearly, it may take longer. We will contact you via a SimplerCloud ticket in your account if more information is needed.

System administration work will cover any sys-admin works which is not part of our cloud services, such as troubleshooting of Internet applications (such as web server or mail server issue) or any kind of one-time job such as patches installation.

It's advisable for customers to open a support ticket first to agree on the scope of work and the estimated time to do the job, before making the order.

For Content Migration requests, a prior exchange with our team and a confirmed quotation is mandatory.

Promotion: 3-Pack is now $160 for a short period of time. 

Service Description:

This item refers to the purchase of 3 x System Administration Work Hours for the fee of $160 (Usual Price: $195).

System administration work will cover any sys-admin works which is not part of our cloud services, such as troubleshooting of Internet applications (such as web server or mail server issue) or any kind of one-time job such as patches installation.

It's advisable for customers to open a support ticket first to agree on the scope of work and the estimated time to do the job, before making the order.

Work hours will be logged in support tickets in your customer panel. 

This Pack of 3 is not applicable to Migration Work Requests, On-site work, any custom application installation, physical server unpacking or handling,  and all managed services or dedicated server work.  For such services, please request a seperate quotation.

Promotion Update: 10-Pack is now $480 for a short period of time. 

Service Description:

This item refers to the purchase of 10 x System Administration Work Hours for the fee of $480 (Usual Price: $650).

System administration work will cover any system administration work that is not part of the basic servelet or private cloud plans, such as troubleshooting of Internet applications (for example, web server, mail server, or application issues) or any kind of one-time job such as patches installation.

It's advisable for customers to open a support ticket first to agree on the scope of work and the estimated time to do the job, before making the order.

Work hours will be logged in support tickets in your customer panel. 

This Pack of 10 is not applicable to Migration Work Requests, On-site work, any custom application installation, physical server unpacking or handling,  and all managed services or dedicated server work.  For such services, please request a seperate quotation.

System administration work will cover any sys-admin works, such as troubleshooting of Internet applications (such as web server or mail server issue) or any kind of one-time job such as patches installation.

Note that this order form is applicable for system administratino work on servers not hosted in SimplerCloud.

It's advisable for customers to open a support ticket first to agree on the scope of work and the estimated time to do the job, before making the order.

For Content Migration requests, a prior exchange with our team and a confirmed quotation is mandatory.

Notes:

- The server should be accessible from the Internet for us to access remotely.
- We need root/administrator access to the server for us to perform the necessary investigations.
- We will not be liable for any direct, indirect, incidental, special or consequential damages, loss of data, down time, loss of business or any consequence as a result of performing this system administration tasks.

System Admin - OS Patching and Hardening is a managed service provided by SimplerCloud to perform one time operating system (OS) patching and hardening of your servelets.

Included in the service:

- OS patches installation to the latest available patches.

- Security level options tuning.

- Disabling / turning off unnecessary services.

- Enable appropriate logging options.

- Setting up appropriate user access permission settings.

Not included in the service:

- Closing down/opening up certain ports, this is available through managed firewall service (host-based).

- Regular/future OS patches installation after the task is performed.

Requirements:

- SimplerCloud engineers will need root/administrator access to customer’s servelets to be able to perform the OS patching and hardening.

- The service is only applicable for servelets hosted in SimplerCloud’s cloud infrastructure.

Disclaimer:

- Depends on the applications running on the customer’s servelet, some patching and hardening tasks might cause applications to stop working. Customers should verify and ensure their applications are running after the OS patching and hardening are performed.

- SimplerCloud cannot guarantee that this service will ensure that your servelet will be 100% secure and will be free of hacking incidents.

System Admin -WHM/cPanel Initial Configuration and Optimisation is a managed service provided by SimplerCloud to perform one-time WHM/cPanel Initial Configuration and Optimisation.

Included in the service:

- Moving certain folders used by cPanel to optimise the use of data-disk.
- Initial configuration of WHM: setting-up networking, IP address, name servers, services, quota, etc.
- Updating CentOS and cPanel to the latest version and installing the latest patches.

Not included in the service:

- Creating cPanel accounts

- Creating e-mail accounts

- Uploading website files

- Other day-to-day cPanel management tasks

Requirements:

- Customer should have a fresh servelet (just newly provisioned) with CentOS + cPanel OS template.

- SimplerCloud engineers will need root access to customer’s servelets to be able to perform the WHM/cPanel initial configuration and optimisation.

- The service is only applicable for servelets hosted in SimplerCloud’s cloud infrastructure.

Fee: $30 (one-time)

System Administration (OS/ Server) - Monthly is a managed service provided by SimplerCloud to manage customer’s server operations on the OS (operating system) level on a monthly basis.

Included in the service:

- Monthly-based system administrator for OS

- Troubleshooting of OS-related issues

- Operating system monitoring and troubleshooting

- Installation of latest OS patches

- Up to 3 man-hours per month, any additional hour is chargeable at US$50 / hour

Not included in the service:

- Application level troubleshooting such as email, website troubleshooting.

- OS hardening, this is available via the System Admin - OS Patching and Hardening service.

- Closing down/opening up certain ports, this is available through managed firewall service (host-based).

Requirements:

- SimplerCloud engineers will need root/administrator access to customer’s servelet.

- The service is only applicable for servelets hosted in SimplerCloud’s cloud infrastructure.

Disclaimer:

- Depends on the applications running on the customer’s servelet, some OS patches installation might cause applications to stop working.

Fee: $80 (monthly)

Included in the service:

• WHM/cPanel, Plesk, DirectAdmin & Other Panel basic installation
• Troubleshooting and monitoring panel-related issues
• Installation of latest panel patches

Up to 3 man-hours per month, any additional hour is chargeable at US$50 / hour

Requirements:

- SimplerCloud engineers will need root/administrator access to customer’s servelet.

- The service is only applicable for servelets hosted in SimplerCloud’s cloud infrastructure.

Disclaimer:

- Depends on the applications running on the customer’s servelet, some OS patches installation might cause applications to stop working.

Fee: $50 (monthly)

• Pro-active notification and updating of critical server exploits and patches
• Scheduling server patches

Notes:

• SimplerCloud engineers will need root/administrator access to customer’s servelets to be able to perform any system administration service.
• These plans only apply to servelets and bare metal servers in SimplerCloud’s cloud infrastructure.
• Some patching and hardening tasks might cause applications to stop working. Customers should verify and ensure their applications are running after the OS patching and hardening are performed.
• System administration services do not guarantee that that servers are 100% secure and will be free of hacking incidents.

One time patching and hardening of WordPress on your servelet or bare metal server, performed after the initial installation, either self-installation, or auto-installation of WordPress from our OS Template.

Included in the service:

• Updating WordPress to latest version
• Securing WordPress admin account username and password, with additional layer of authentication
• File permission settings and security review and hardening, and disabling of unnecessary services
• Database security settings review and hardening
• Security review of all installed plug-ins and themes, with recommendations
• Installation of firewall plug-in for WordPress

Notes:

• SimplerCloud engineers will need root/administrator access to customer’s servelets to be able to perform any system administration service.
• These plans only apply to servelets and bare metal servers in SimplerCloud’s cloud infrastructure.
• Some patching and hardening tasks might cause applications to stop working. Customers should verify and ensure their applications are running after the OS patching and hardening are performed.
• System administration services do not guarantee that that servers are 100% secure and will be free of hacking incidents.

If your WordPress server is suffering from exploits, vulnerability or has been attacked, you can purchase this service and provide a description of the problem; we will mount a damage analysis exercise, remove the infection, close the security holes and do a basic restore.

Important: If the site damage is extensive, we will provide a more extensive quote prior to beginning of the work.

Notes:

• SimplerCloud engineers will need root/administrator access to customer’s servelets to be able to perform any system administration service.
• These plans only apply to servelets and bare metal servers in SimplerCloud’s cloud infrastructure.
• Some patching and hardening tasks might cause applications to stop working. Customers should verify and ensure their applications are running after the OS patching and hardening are performed.
• System administration services do not guarantee that that servers are 100% secure and will be free of hacking incidents.

On-site system administration services will cover any system and network administration and integration work which is not part of our cloud services, and requires being done on-site at the customer's office or premises.

This includes (but is not limited to):
- Installation and configuration of office router or firewall (e.g. for site-to-site VPN connections)
- Installation and configuration of internal servers at the customer's premises
- Installation and configuration of desktop/workstation

Customers should open a support ticket first to agree on the scope of work and the estimated time to do the job, before making the order.

On-site system administration services will cover any system and network administration and integration work which is not part of our cloud services, and requires being done on-site at the customer's office or premises.

This includes (but is not limited to):
- Installation and configuration of office router or firewall (e.g. for site-to-site VPN connections)
- Installation and configuration of internal servers at the customer's premises
- Installation and configuration of desktop/workstation

Customers should open a support ticket first to agree on the scope of work and the estimated time to do the job, before making the order.

VPC Management - Monthly

Monthly Service including VPC firewall rule management & modification, VPN configuration, load balancing configuration, and VPC consultation. Up to 3 requests per month.

Setup: $0
Monthly: $50

One-time setup: $50
$5/month (inclusive of 20GB for Template) *

Additional 20GB @ $2/month if Template exceeds 20GB

Description

Private Template

If you have a fixed server OS and/or configuration and want to order in bulk, create a Private Template so you do not have to configure multiple new servelets from scratch. A private template is a template of your preferred servelet without any data. It allows you to order new servelets with your custom configuration from a unique URL provided only to you.

One-time Template Creation Fee: $50
Monthly: $5 (for first 20GB)*

* If your custom OS/application takes more than 20GB, fee of $2/mth for every 20GB applies.

Microsoft Office Standard Edition License (per user)

Setup: $50 (includes installation, one-time)
Monthly: $20 (per user)

Note that Microsoft Office license is a SAL (subscriber access license), therefore the price is per user. For example, if you have 4 users on your servelet using Office, then you will need the license for 4 users (total: 4 x $20 = $80/month excluding setup/installation fee).

The setup fee covers installation of Microsoft Office application on your servelet.

Requirements: A Windows Server 2016 / Windows Server 2019 servelet hosted in SimplerCloud's cloud infrastructure.